Fourteen-day request window
Customers may request a refund within 14 days of purchase if the file was not delivered, is technically unusable, was purchased twice by mistake, or materially differs from the product description.
How to request help
Email support@whyanimalsdothat.com and include the receipt number from your Stripe email and a short description of the problem. Never send full card numbers or sensitive medical information.
What happens next
Reasonable troubleshooting may be offered first, such as a fresh download link or replacement file. Approved refunds are issued through Stripe to the original payment method, usually within 5–10 business days; posting times are controlled by your bank or card issuer.
Abuse and local rights
Refunds may be denied for requests outside the stated reasons, repeated abuse, or evidence of redistribution. Nothing in this policy limits mandatory consumer rights that apply where the buyer lives.
Effective date: August 29, 2026.